Quality Policy
IP Forensics Ltd is committed to complying with the ISO 9001:2015 Quality Systems Management standards. We seek continual improvement through a process of setting quality objectives, reviewing our systems, identifying corrective and preventative actions and implementing improvements.
We set out our commitment to our clients in our code of professional conduct to assure them that their instructions are handled within the highest moral and ethical principles.
- We will only use resources approved and vetted by IPF personnel
- We will only ever use tactics, equipment and procedures that comply with local law and regulations
- We will risk assess our procedures to identify vulnerabilities and protect against unforeseen consequences
- We will document our actions and provide the client with a detailed report of our research and findings
- We will respect and protect confidential information within the boundaries of local law and regulations
- We will conform to privacy and Data Protection legislation
- We will provide transparent invoicing
- We will actively seek and respond to client feedback
The quality of our services provides the client with the assurance they need that their instructions are managed with trust, integrity and in compliance with our quality policy. Our assurance of quality provides the client with the confidence and satisfaction that our service will meet their needs whilst aiming to exceed their expectations. We continually strive to improve our quality management systems at all time.
Quality Objectives
- Delivering client focused services with the objective of achieving maximum client satisfaction by:
- Responding to instructions with an acknowledgement of receipt within one working day
- Providing the client with an initial assessment of the feasibility of the instruction within two working days
- Completing our investigations within the timeframe agreed with the client
- Furnishing the client with a written report detailing the results of our research, investigations and findings within two working days upon completion of the instruction
- Providing the client with the reported audit results within the agreed timeframe
- Providing prompt comprehensive and costed quotations for enquiries upon request. We will not exceed agreed budgets without prior authorisation
- Developing our knowledge, experience, skills and expertise to enhance our client services by:
- Expanding our range of services and business operations
- Refreshing our resources through training, research and consultant recruitment
- Growing our business and seeking new development opportunities by:
- Tendering for new contracts and projects
- Retaining current contracts and projects
- Engaging with partners for new business
When considering these quality objectives, we have been mindful of:
- Ensuring that they are consistent with the quality policy
- That they are measurable and can therefore be assessed and evaluated
- That they are appropriate to the requirements of clients and the QMS
- Will ensure the conformity of products to required standards and enhance client satisfaction
- Can be monitored for compliance and relevance
In addition, the quality objectives will be updated whenever appropriate and reviewed during the six monthly review periods.
The quality policy and quality objectives will be communicated to all personnel by the leadership team.